Privacy Policy

Your Trusted Taxi Service Across Melbourne

Effective Date: 03-08-2026

At Urban Taxi Melbourne, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website or book our taxi services.

By accessing our website or using our services, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following types of information:

Personal Information

When you contact us or make a booking, we may collect:

  • Full Name
  • Phone Number
  • Email Address
  • Pickup and Drop-off Locations
  • Booking Date and Time
  • Payment Information (processed securely through payment providers)
  • Any additional information you voluntarily provide

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP Address
  • Browser Type
  • Device Information
  • Operating System
  • Website Usage Data
  • Cookies and Similar Technologies

How We Use Your Information

We use your information to:

  • Process taxi bookings
  • Confirm and manage reservations
  • Provide customer support
  • Improve our taxi services
  • Respond to enquiries
  • Send booking confirmations
  • Process payments
  • Improve website performance
  • Meet legal obligations
  • Prevent fraud and misuse

We only collect information that is necessary to provide our services efficiently.

Cookies

Our website may use cookies to improve your browsing experience. Cookies help us:

  • Remember your preferences
  • Improve website functionality
  • Analyse website traffic
  • Enhance user experience

You can disable cookies through your browser settings, although some website features may not function correctly.

Sharing Your Information

Urban Taxi Melbourne does not sell or rent your personal information.

We may share your information only when necessary with:

  • Payment processing providers
  • Technology service providers
  • Booking system providers
  • Legal authorities when required by law

All third-party providers are expected to protect your information appropriately.

Data Security

We take reasonable technical and organisational measures to protect your personal information from:

  • Unauthorised access
  • Loss of data
  • Misuse
  • Disclosure
  • Alteration
  • Destruction

While we work hard to safeguard your information, no online transmission or storage method is completely secure.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing personal information.

Your Rights

Depending on applicable privacy laws, you may have the right to:

  • Access your personal information
  • Request correction of inaccurate information
  • Request deletion of your data
  • Withdraw consent where applicable
  • Request a copy of your personal information
  • Lodge a complaint with the relevant privacy authority

To exercise your rights, please contact us using the details below.

Data Retention

We retain your personal information only for as long as necessary to:

  • Provide our services
  • Meet legal obligations
  • Resolve disputes
  • Maintain business records

When information is no longer required, it is securely deleted or anonymised.

Children’s Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If such information is identified, we will take reasonable steps to remove it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. Any updates will be published on this page with a revised effective date.

We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.

Urban Taxi Melbourne

  • Phone: 1300290239
  • Email: book@urbantaximelbourne.com.au
  • Address: 67 East Sreet Hadfield, 3046

We are committed to protecting your privacy and handling your information responsibly.